Created for the global Ducati network, the “Ducati Cares” program will allow you to return to your favorite Ducat dealership. Safely…
Ducati Cares is the promise of maximum safety via a protocol put in place by each official distributor through respecting distances, omnipresent disinfection, the presence of masks and other precautions implemented.
The Borgo Panigale brand uses the internal Task Force (time slots for the company restaurant, revised layout of working environments and production lines, definition of sanitation procedures, etc.) set up in the company at the first signs of the pandemic.
Note that digitalization is now an integral part of the field of sales and after-sales via online training for dealership employees. Ducati is also creating an imposing database which will make it possible to provide the majority of training to dealers online or by webcast, in particular for Service activities.
For this activity which is important for Ducati, a (paperless) maintenance program has been developed allowing a certified digital overview of the vehicle's assistance history but also a digital diary and maintenance guidelines.
Francesco Militia, Vice President of Global Sales and Aftersales: “It is now clear to everyone that the virus will not disappear from our lives anytime soon, we will have to learn to deal with it, by implementing all possible actions to protect ourselves, allowing us to return to live our lives. It is in this context that, capitalizing on the experiences gathered by our internal Task Force as well as some of our Asian dealers, we have developed the Ducati Cares program to support our dealer network around the world. This program will allow our dealers to welcome our customers in the safest and most convenient way possible. »
